At Property Solutions Lettings and Management Limited (Property Solutions) your privacy is very important to us and we want you to know that we are taking all reasonable steps to protect any personal information we may gather as our customer.
This policy together with our Terms and Conditions and Tenancy Agreements explains how we may use the Personal Information that we collect from you.
By accessing this Website you confirm to have understood and agreed to this policy.
WHEN IS INFORMATION COLLECTED?
When you visit this Website and other Property Portals Associated with Property Solutions
When you register on this Website
When you contact us via this Website e.g. contact customer services
When you visit out office and register your interest
WHAT INFORMATION DO WE COLLECT?
When you register for a service on this Website you may be asked to enter your name, address, telephone number, e-mail address.
HOW DO WE USE YOUR INFORMATION?
Data Protection allows us to use your personal details ONLY when we have proper reason to:
- Contract – where your information is processed to fulfil a contractual agreement. For example, references and tenancy agreements.
- Consent – where you agree to us using your information in this way. For example, storing your payment card details
- Legitimate Interest – in specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your search history to send you or make available properties of interest.
- Legal Obligation – where there is a statutory or legal requirement to share your information. For example, for law enforcement purposes.
WHO SEES YOUR INFORMATION?
Rest assured your personal information is secure with us. We will not sell, rent or disclose your personal information to third parties without your prior permission except when we are required or permitted to do so by law. We may however share information in the following circumstances:
With our suppliers, subcontractors and business partners where necessary in order to operate and/or to provide you with services that you have requested. Please be aware that if any of the above are located outside of the European Economic Area (EEA) their data protection laws may not be equivalent to the UK Data Protection Act 1998, if this is the case Property Solutions will put in place appropriate contractual provisions to ensure that there are strict rules regarding both the confidentiality and security of your information.
WHAT ELSE DO YOU NEED TO KNOW?
We comply with the Data Protection Act of 1998 (the “Act”) and with all other applicable UK data protection and privacy legislation.
We take the security of your Personal Information seriously and take all reasonable precautions to prevent the loss, misuse or alteration of it. Our agents, suppliers, subcontractors and business partners who have access to your Personal Information are also required to keep that information confidential and secure and are not permitted to use it for any other purpose other than to carry out the provision of services which they are providing to Us or otherwise as set out in this Privacy Statement.
ACCESS TO INFORMATION
You have the right to access, update or remove any information held about you. You can contact us at firstname.lastname@example.org to request this information.
If you have any questions concerning Our Privacy Statement, you can contact our Customer Service Team on 01280 821799 or email@example.com